Support
Something not working, or have an idea? We read every message.
Email us and we'll get back to you, usually within 2 business days. Including your iPhone model and iOS version helps.
Email supportshadmanhye@gmail.com
Common questions
My apps aren't being blocked
- Make sure just focus has Screen Time access: iPhone Settings → Screen Time → Apps with Screen Time Access, and check just focus is on.
- In the app, check that you've chosen at least one app to block. The Timer screen shows how many are selected.
- Blocking only applies during a running focus session. Apps unlock automatically when the session ends and during breaks.
Can just focus see which apps I use?
No. Apple's Screen Time gives the app anonymous tokens, so it can block what you chose without ever knowing what those apps are. Everything the app stores stays on your iPhone. See the Privacy Policy.
How do I cancel my subscription?
Open iPhone Settings → your name → Subscriptions → just focus and tap Cancel Subscription, or go to the app's Settings → Manage Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep access until the end of the period you've paid for.
I got a new phone or reinstalled the app
Sign in with the same Apple Account you subscribed with, open just focus, and tap Restore Purchases on the subscription screen or in Settings. Your focus history is stored only on the old device, so it doesn't transfer.
How do I get a refund?
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the just focus purchase, and choose "Request a refund".
How do I delete my data?
In the app, go to Settings → Erase All Local Data, or delete the app. We don't store any of your data on our side, so there's nothing else to delete. Erasing your data doesn't cancel your subscription.
Can I end a session early?
Yes. Tap stop during a session and confirm. The extra step is there on purpose, to make giving up a deliberate choice rather than a reflex.